Shipping

Alright, my order has shipped - Now what?

-Please allow 1-7 days for your online order to be processed and shipped out.

-Standard shipping applies to all orders under $75 and is $7.95

-Free shipping will be applied to orders with a subtotal of $75 or more.

-We use USPS Priority Mail or UPS Ground for our standard shipping.

-Standard delivery timetable for a package is 1-3 business days after the shipped date, excluding weekends and holidays.

-Orders over $200 may require a signature for delivery. This helps us ensure the order was delivered correctly.

-Standard shipping to Alaska, Hawaii, and P.O. Boxes usually arrive in 5-12 business days from the shipped date.

-Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date.

-Unfortunately, we do not currently offer shipping outside of the U.S.

-Expedited shipping: If you are interested in expedited shipping for your order, please contact info@ivyandleo.com immediately after your order is placed for rates on expedited charges.

-We thank you for your patience and understanding as our small business expands our online presence!

Additional Info

 

Please note that ivy & leo is not responsible for orders that have been lost or damaged in the mail. ivy & leo is also not responsible for orders marked delivered. USPS is responsible for all orders once an order is shipped out. Please contact your local post office to file a claim.

If there is an issue with your tracking number or package delivery please contact USPS before contacting us. Please allow 1-4 days for tracking information to be updated. (In some cases tracking information will not update and you will still receive your order). If you still have not received your order after the delivery date, please contact us at info@ivyandleo.com.

If your tracking information confirms that your order has been delivered to your order address, but you have not received your order, please contact your local post office directly to investigate the issue and file a claim with them.  We cannot be held accountable for orders that confirm the order has been delivered to your address.

It is up to the customer to provide the correct shipping address when placing the order. If you do find you entered a wrong address, please contact info@ivyandleo.com immediately after placing your order and we will do our best to correct this before your order is shipped. If you provide us with an incorrect shipping address and the package is returned to us, customers will be responsible for paying shipping charges for the package to be re-shipped to them.